Shipping Policy

At Xperimental, we know waiting for your order is the hardest part — so we work hard to get it to you quickly and safely.

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1. Delivery Options

• Courier: We use Aramex for all South African domestic deliveries.

• Delivery Time: 3–5 business days for major centers; 5–7 business days for outlying areas.

• Processing Time: Orders are processed and dispatched within 1–2 business days of payment confirmation.

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2. Shipping Fees

Shipping fees are calculated at checkout based on delivery location and parcel weight.
We occasionally offer free or discounted shipping promotions — keep an eye on our social media or subscribe to our newsletter!

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3. Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email or SMS.
You can track your parcel at www.aramex.co.za using your waybill number.

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4. Delivery Issues

If your parcel is delayed, damaged, or missing, please contact sales@xperimental.co.za within 7 days of the expected delivery date.
We’ll work with Aramex to investigate and assist wherever possible.

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5. International Shipping

At this time, Xperimental ships within South Africa only.
For special requests or bulk international orders, please reach out to our support team before checkout.

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6. Incorrect or Incomplete Addresses

Please ensure that your shipping details are correct before confirming your order.
Xperimental is not responsible for delays or losses caused by incorrect or incomplete addresses.

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7. Need Help?

We’re here to help with any shipping queries.
Email us at sales@xperimental.co.za — we’ll respond as soon as possible.